Legal Documents

39bat's Terms and Conditions — Fully in Bengali

This page contains all the terms and conditions governing the use of 39bat. Please read them carefully before creating an account or making any financial transactions.

Last Updated: January 2026

By creating an account or using the services on 39bat, you automatically agree to these Terms and Conditions. If you do not agree to these terms, please do not use this platform.

01. General Terms & Conditions

39bat is an online gaming and betting platform built for users in Bangladesh. These Terms and Conditions constitute a legal agreement between 39bat and its users. By accessing and using this platform, you agree to comply with all the terms set out below.

39bat reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes will be considered acceptance of the revised terms. We recommend visiting this page regularly to stay informed.

  • 39bat is open to legally eligible adults only.
  • Each individual may operate one account only.
  • Any misuse of the platform is strictly prohibited and may be subject to legal action.
  • 39bat's decision shall be considered final on all disputed matters.
  • These Terms and Conditions apply in both Bengali and English. In the event of any conflict, the English version shall take precedence.

02. Account Registration & Verification

When registering on 39bat, you are required to provide accurate and truthful information. Opening an account with false or misleading details is strictly prohibited. If false information is detected during verification, the account will be suspended immediately and the balance may be forfeited.

Each user may register only one account. Any attempt to claim bonuses through multiple accounts will result in all accounts being suspended. Users are solely responsible for the security of their account.

  • Full Name: Your name must match exactly as it appears on your national ID card.
  • Mobile Number: An active Bangladeshi phone number is required.
  • Email address: A valid personal email address is required.
  • Password: Use a strong password and never share it with anyone.
  • KYC Verification: Identity verification is required before large withdrawals.

Opening an account under someone else's name or with a false identity is a legal offence. If such activity is detected, 39bat reserves the right to take legal action.

03. Age Restriction & Eligibility

You must be at least 18 years old to create an account and play on 39bat. No one under the age of 18 is permitted to use this platform. If age verification issues arise, a national ID card or birth registration certificate will be required.

Any account identified as belonging to a minor will be closed immediately, and action may be taken against the relevant guardian. 39bat is firmly committed to responsible gaming.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing this site. Our Responsible Gaming More information on this can be found on the page.

04. Deposit & Withdrawal Policy

Deposits on 39bat can be made easily via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 500, and the maximum is determined by your account tier. Full account verification is mandatory before any withdrawals can be processed.

  • Deposit Processing Time: Instant (usually within 5 minutes).
  • Withdrawal Processing: An average of 15 minutes for verified accounts.
  • Minimum Withdrawal: BDT 1,000 (One Thousand Taka).
  • Daily Limit: Determined by account tier.
  • Currency: Bangladeshi Taka (BDT) is used.

The account used for deposits and the account used for withdrawals must be the same. Withdrawals to third-party accounts are strictly prohibited and any such requests will be declined.

39bat reserves the right to report any suspected money laundering or suspicious transactions to the relevant authorities. All transactions are conducted in accordance with AML (Anti-Money Laundering) policy.

05. Bonus & Promotion Terms

39bat regularly offers a variety of bonuses and promotions. Each bonus comes with its own wagering requirements and expiry period. Please read the relevant terms carefully before claiming any bonus.

  • Welcome Bonus: Applicable to new members on their first deposit. Specific wagering conditions apply.
  • Cashback Bonus: Applies at a set percentage of weekly losses.
  • Reload Bonus: Available as an offer on re-deposits on selected days.
  • Referral Bonus: Applies to your referred friend's first deposit after they sign up.
  • Wagering: Bonus amounts typically require 10x–30x wagering.

Any attempt to claim bonus benefits across multiple accounts, engage in bonus abuse, or collect bonuses through any other fraudulent means will result in all accounts being cancelled and all balances forfeited.

Withdrawal requests cannot be made until the bonus wagering requirement is completed. The wagering requirement must generally be fulfilled within 30 days of the bonus being credited.

06. Gaming Rules

All games on 39bat are verified by independent third-party laboratories and use certified RNG (Random Number Generator) technology. Results are never predetermined or manipulated in any way.

  • If a technical issue occurs during gameplay, that round may be voided.
  • Bets lost due to connection issues will not be refunded.
  • Any winnings obtained by exploiting software bugs or errors are invalid and will be forfeited.
  • Using automated software or bots to play games is strictly prohibited.
  • The dealer's decision in live games is considered final.

The RTP (Return to Player) for each game is clearly displayed on its game page. 39bat is fully committed to transparency.

07. Responsible Gaming Policy

39bat places responsible gaming at the top of its priorities. We believe gaming should be for entertainment purposes only — not as a solution to financial problems. To support this, we provide a range of tools and features for our users.

  • Deposit Limit: You can set your own daily, weekly, or monthly limits.
  • Cooling-Off Period: You can take a break from gaming for a set period of time.
  • Self-Exclusion: You can close your account permanently or for a specified period.
  • Reality Check: After a set period, you will receive a reminder showing how long you have been playing.

If you're experiencing gaming-related issues, please contact our support team. For more information, visit our Responsible Gaming View page.

08. Account Suspension & Closure

39bat reserves the right to suspend or close any account at any time without notice for the following reasons:

  • Providing false or inaccurate information.
  • Operating multiple accounts.
  • Attempting bonus abuse or any form of fraud.
  • Using automated software.
  • Involvement in money laundering or suspicious financial activity.
  • If found to be a minor.
  • Threatening or harassing other users on the platform.

Users may request to close their account at any time. In such cases, any valid balance will be withdrawn before the account is closed.

09. Data Protection & Privacy

39bat is fully committed to protecting users' personal data. We use 256-bit SSL encryption and never sell or share any personal information with third parties.

  • Your information is used solely for service improvement and necessary verification purposes.
  • Information may be disclosed to authorities when required by law.
  • Payment details are never stored on our servers.

For more details, visit our Privacy Policy Read the page.

10. Complaints & Dispute Resolution

For any complaints, please contact our 24/7 Live Chat support first. Our support team assists in Bengali and responds within an average of 2 minutes.

  • Submit your complaint via Live Chat first — it's the fastest way to get a resolution.
  • For complex matters, please provide full details via email.
  • In game-related disputes, the game provider's logs will be considered the definitive evidence.
  • Financial disputes are typically resolved within 5–7 business days.

39bat is committed to resolving every complaint fairly and transparently. Your satisfaction is our highest priority.

Our Commitment to Transparent & Fair Policies

39bat always puts users' interests first. Our Terms and Conditions are fully transparent and applied equally to everyone.

Fully Secure Environment

Your account and funds are protected with 256-bit SSL encryption and advanced firewalls. Your information is never shared with third parties.

Fast and Reliable Payments

Instant deposits and the fastest withdrawal processing via bKash, Nagad, and Rocket. No hidden charges or extra fees.

Verified & Fair Games

All games are tested and certified by independent third parties. RNG technology is used to ensure completely random and fair outcomes.

24/7 Bangla Support

Our Bangla-speaking support team is available 24/7, every day of the week. Average live chat response time is just 2 minutes.

Responsible Gaming Tools

Set your own deposit limits, cooling-off period, and self-exclusion. Ensuring gaming stays enjoyable at all times is our responsibility.

Transparent Bonus Policy

The terms of every bonus are stated clearly. No hidden or misleading conditions — what you see is what you get. That is the 39bat promise.

Enquiries about Terms and Conditions

Yes, 39bat may update the terms and conditions at any time. Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend visiting this page regularly.

No, withdrawals cannot be processed while a bonus is active and its wagering requirements have not been met. However, you may cancel the bonus and withdraw your real-money balance only.

KYC verification is required for withdrawals above a certain amount. Submitting a photo of your National ID or passport typically completes the process within 24 hours.

If an account is closed due to a rule violation, the balance may be forfeited. However, if you request closure yourself, any valid balance can be withdrawn first.

If you experience a loss due to a technical issue, contact us immediately via live chat with a screenshot. Our team will review the server logs and resolve the issue promptly.
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Over 200,000 Bangladeshi players trust 39bat. We are always by your side with transparent rules, fast payments, and a top-tier gaming experience.

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