The security of your personal information is our top priority. This page provides a transparent explanation of how 39bat collects, stores, and uses your data.
Welcome to 39bat. Please read this Privacy Policy carefully before using our platform. It is a legally binding agreement between you and 39bat, and it explains what information we collect, how we use it, and what steps we take to keep your data safe.
39bat believes that user privacy is a fundamental right. We are fully transparent about how your data is handled and never sell it to third parties without your consent. This Privacy Policy has been developed in compliance with applicable data protection laws in Bangladesh and international standards.
By using this platform, you agree to the terms set out in this Privacy Policy. If you have any questions, please reach out to our support team.
This policy applies to the 39bat.pro website, mobile app, and all 39bat digital services. We may update this policy at any time, and your continued use of the site after any changes constitutes your acceptance of the revised policy.
When you create an account and use our services on 39bat, we collect various types of information. This data falls into two categories: information you provide directly and information collected automatically through your use of the platform.
| Data Type | What We Collect | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Identity Verification & KYC |
| Contact Information | Mobile number, email address | Registration & Contact |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS, device ID | Security & Fraud Prevention |
| Gaming Data | Game history, betting records, session duration | Service Improvement & Responsible Gaming |
We never store your password in plain text. Passwords are always kept as encrypted hashes and are not visible to any of our staff.
39bat uses your information only for specific, legitimate purposes. We never use your data without your consent, and we never use it beyond the purpose for which it was collected.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings.
39bat never sells your data to advertisers or third parties. We use your information for one purpose: to provide you with a safe and enjoyable gaming experience.
Your data is stored on secure cloud servers. These servers operate in ISO 27001-certified data centers and are under 24/7 security monitoring.
Even after your account is closed, certain data may be retained for a defined period due to legal obligations. Once that period ends, the data is permanently and securely deleted.
Cookies and similar technologies are used on the 39bat website and app to enhance your experience. Cookies are small text files stored in your browser.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.
39bat uses industry-leading security technology to protect your data. Our security team monitors systems 24/7 and responds to any threat immediately.
Never share your password or OTP with anyone — 39bat staff will never ask for it. If someone does, treat it as a fraud attempt.
By using the 39bat platform, you have several important rights over your personal information. We respect these rights and aim to make them easy to exercise.
To exercise any of these rights, contact our support team via live chat or email. We typically process requests within 30 business days.
39bat strictly prohibits anyone under 18 from using the platform. We do not knowingly collect information from minors. If an underage account is identified, it is immediately closed and all associated data is deleted.
If you believe a minor is using 39bat, please notify our support team immediately. We will take the necessary action without delay.
A note to parents — please ensure your child cannot access this platform. Use parental control software where needed, and keep your devices and accounts secure.
39bat reserves the right to update this Privacy Policy at any time. For any significant changes, we will notify you via your registered email or mobile number and display a prominent banner on the site.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly to stay informed of the latest updates.
Always check the "Last Updated" date at the top of the page. A history of changes is kept by the support team and available upon request.
39bat goes beyond promises, safeguarding your privacy at every level through technology and process.
Every data packet between your device and our servers is protected with 256-bit AES encryption. No one can intercept it in transit.
39bat never sells your personal information to third parties under any circumstances. Your data is used solely to deliver services to you.
Every six months, third-party cybersecurity experts audit 39bat's systems. A summary of the report is published for users.
39bat has a dedicated Data Protection Officer (DPO) who handles all privacy-related complaints and requests directly.
From Account Settings, you can request to update, download, or delete your information at any time. You are always in control.
When the retention period expires, your data is automatically deleted through secure methods. No information is kept longer than necessary.
Contact support to find out what information we hold about you. You will receive a full report within 30 days.
If your account profile contains incorrect information, you can update it directly or contact our support team for assistance.
You can download your gaming history and account information in JSON or CSV format.
To stop receiving promotional SMS or emails, turn it off anytime from your account settings.
If you no longer wish to use the platform, you can request account closure. Once any valid balance has been withdrawn, your data will be deleted.
If you suspect a privacy breach, contact our DPO directly. We'll respond within 7 business days.
Now that you've reviewed our Privacy Policy, join with confidence. At 39bat, your data is protected, payments are secure, and your gaming experience is top-notch.